|In order to make a budget and or to make a purchase it follows these steps:
1. Register like client.
Obtain Personal Account or if you are professional of the jewellery shop you can ask for Professional Account.
Acceding with OPERLA Account , you will obtain the assigned discounts and no longer it will need to return to fill up more data to make the purchases.
2. Select to the product or the products that wish and add them to his Basket.
All the prices are 21% V.A.T. inclusive, therefore the shipments outside from European Union, and in Spain:to the Canary Islands, Ceuta or Melilla will be discounted 21% V.A.T.
3. Follow the process of an order and stop before making cash the payment.
Of this form you will be able to see how much the expenses of shipment would cost to you, taxes (if it corresponds) and the FINAL cost of the order.
If later the single order wishes to make cash it has to repeat the process until the end.
4. Accomplishment of the payment.
The payments are made by a safe payment module called CyberPac of "la Caixa" that guarantees high security in the payments.
The CyberPac of "la Caixa" guarantees the confidentiality of the data, since the retailer does not know the data financial the buyer, and "la Caixa" does not know the articles that the client buys, only the amount the purchase.
The new system Safe Purchase allows to surely identify the clients whom they buy through Internet. This system fulfils the new standards of electronic commerce surely adopted by the marks card internments Visa and MasterCard with the purpose of guaranteeing the be the owner of the buyer.
In main lines, the clients whom they buy by Internet in a commerce that has been certified, like OPERLA, with the CyberPac of "la Caixa", will follow the following steps:
" Once the client has decided that articles wish to buy, keys in the number and the lapsing of the card.
" The following step is the verification of the owner of the client on the part of the emitting organization of the card, or by means of an automatic call to the movable telephone of the client, by means of the request of the secret number of the client or by any other safe method of identification that chooses the emitting organization of the card.
" Finally, if the client is identified, the transaction of purchase of safe form will be processed.
Payment by transference:
During the payment process offers a screen to him with the data necessary of the commerce to be able to carry out the transference from its organization. This screen will be able to be printed to facilitate the transference.
Against-reimbursement (only in Europe):
The client carries out the payment of the order at the moment that gives the product.
The commerce will pass by Web to the Cyberpac the data of shipment of the buyer. The client will see a screen with these data so that confirm it and prints them if it wishes it.
Finalized the purchase process, the client will return to the Web of the commerce.
5. The state of an order:
The three states through which it passes an order are:
"Slope (its request is received and we verified availability of the product)
"In process (the order is attended and leaves our warehouses)
"Given (it arrives correctly at his destiny)
In each change from a state to another one, one inquires to the client by a message of electronic mail.
We respond to its consultations and orders in a 48 hours maximum.
(Sunday and Spanish holidays days no inclusive)
If you has not received an order confirmation after this time, please contacts to firstname.lastname@example.org to know more information on its order.
6. Delivery of the order:
The deliveries in Spain have a term between 4 and 8 days labour, according to locality.
The transport agency is Correos.
The deliveries in the rest of Europe have a term between 6 and 12 days labour, according to country and locality.
Transport agency is Correos.
The International, Non European Community deliveries, have a downtime between 6 and 12 days labour.
These deliveries are made through North American companies UPS and FEDEX.
Next to item you will receive the same invoice of, that becomes the best one formulates of guarantee, taking care of the effective legislation.
7. General conditions.
Its order supposes its acceptance of the General Conditions, that they have as only aim obtaining more favourable surroundings for the electronic commerce, and are available for his reading in the corresponding section of this page Web.