At Operla, we strive to provide you with excellent service and ensure that you receive your products quickly and safely. Below, we detail our shipping and return policies.
Shipping to Spain, Portugal, and Andorra
- Shipping Method: We use Correos Paquete Ligero for standard shipping. Delivery time is 48 to 72 hours.
- Express Shipping Option: We offer the Paquete Exprés option for certain products. Delivery time is 24 to 48 hours.
International Shipping
- Shipping Method: We use Correos Paquete Ligero Internacional. Delivery time varies between 4 and 15 days, depending on the destination's proximity to Spain.
- Additional Information: All shipments are free of charge, regardless of the customer's location.
Processing Times
- Order Processing: The processing time for all orders is 1 business day before they are shipped.
Tracking Numbers
- Tracking Provision: We provide tracking numbers for all shipments so you can track your order.
Shipping Restrictions
- Restrictions: Currently, we do not have any shipping restrictions to any country or region. However, we reserve the right to modify this policy as needed.
Return Period
- Spain, Portugal, and Andorra: You have 30 days from the date of receiving your order to request a return.
- International: You have 30 days from the date of receiving your order to request a return.
Return Conditions
- Conditions: The item must be unused, in its original condition, and in the original packaging with all tags and accessories included.
Return Process
- Initiate Return: Contact our customer service team through the Contact Form to initiate the return process.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
- Recommendation: We recommend using a trackable shipping service to ensure that we receive your return. If we do not receive the returned item, a refund will not be issued.
Refunds
- Refund Process: Once the item is received and its condition is verified, we will process your refund within 5 business days.
- Refunds will be made using the same payment method used for the original purchase.
Exchanges
- Exchange Policy: We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Items Not Eligible for Return
- Conditions: We accept returns for all of our products as long as they meet the mentioned conditions.
Returns for Defective or Damaged Products
- Special Process: We ensure that the products sent are in good condition. If you wish to return an item due to defects or damage, you must provide proper justification and documentation.
Additional Information
- If you have any questions or need further assistance, please do not hesitate to contact our customer service team through the Contact Form. We are here to help.
Thank you for choosing Operla.